Hansoft Inc. (operating as "TripTube", "Supplier", "we", "us") is dedicated to protecting your personal information. This Privacy Policy outlines how our mobile application collects, uses, and safeguards user data under strict data minimization principles.
1. Information We Collect
TripTube collects and processes only the minimum data required to deliver core application functionality:
- Precise Location Data (Optional): With your explicit consent, we access GPS coordinates solely while the app is active to show your current location on itinerary maps and display nearby transit points.
- Device & Diagnostics Data: Non-personally identifiable technical details including device model, OS version, app version, language settings, and crash logs to ensure app stability.
- Local Storage / App State: Saved bookmark IDs, viewing preferences, and cached route calculations stored locally on your device for fast offline viewing.
2. How We Use Your Data
We process your data strictly to deliver core app functionality and ensure reliable service delivery:
- Displaying extracted travel route pins and navigation directions relative to where you are.
- Improving overall app performance and optimizing user navigation flow.
- Responding to customer support inquiries and resolving reported issues.
3. Third-Party Mapping & Platform Services
To provide interactive mapping features, TripTube integrates trusted third-party developer APIs:
- Mapping Providers (e.g., Google Maps Platform, Naver Maps API): Process map coordinates solely to render tiles and map routing.
- Zero Advertising Monetization: We do not sell, lease, or monetize your location or personal data to advertising brokers or marketing platforms.
4. Data Retention & Account Deletion
Temporary location data is processed ephemeral in memory during active navigation sessions and is never stored permanently on our backend servers. To request deletion of any support email records or app identifiers, contact us at support@triptubego.com. Requests are processed within 48 business hours.
5. Operating Entity & Contact Information
For inquiries or data protection requests regarding this Policy, please contact our operating entity:
- Operating Company: Hansoft Inc.
- Registered Address: 6F, 5, Gyesansae-ro 87beon-gil, Gyeyang-gu, Incheon, Republic of Korea
- Email Support: support@triptubego.com